Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances authentic and original?
Yes, all Dune Perfumes products are 100% authentic, sourced directly from authorized distributors or the perfume houses themselves.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened perfumes?
Due to hygiene reasons, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bathroom.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees and longer delivery timelines depending on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.